Case Study

Delivering Software Testing (ISTQB) Training at NHSBSA

Written by Shantelle King

Thomas and James looking at computer
Industry

Government Administration

Number of Employees

3,200+

NHS Business Services Authority (NHSBSA) is a national organisation supporting the NHS with essential services across England. They partnered with Corecom Tech Academy to build software testing capability in Leeds through ISTQB training over 12 months, including tailored training materials and flexible delivery approaches designed to support multiple cohorts.

Situation

NHS Business Services Authority (NHSBSA) were looking for an academy partner that could deliver flexible ISTQB training over a 12-month period, while also creating tailored content aligned to their specific business needs. They required a partner capable of supporting multiple cohorts with relevant, industry-focused learning to help develop and qualify their teams in software testing capabilities.

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Challenge

NHS Business Services Authority (NHSBSA) recognised the importance of continuously developing its workforce to keep pace with evolving technology and industry demands. To support its existing teams, NHSBSA wanted to collaborate with an academy partner that could provide targeted skills development, enhance technical capabilities, and help bridge internal skills gaps while enabling employees to grow their expertise in a supportive and structured environment.

Our Solution and Approach

At Corecom Tech Academy, we partner with organisations to deliver tailored technical training that helps both new and existing teams build the skills needed to meet evolving business demands. Working closely with each client, our bespoke services align with their objectives, ensuring employees gain practical, industry-relevant knowledge that can be applied in their day-to-day roles.

Partnering with NHSBSA, we co-designed and delivered structured upskilling focused on enhancing the capabilities of their existing teams. Over a 12-month period, four cohorts completed ISTQB-tailored training, providing employees with industry-recognised testing knowledge and practical skills to support their continued development. In total, 22 employees were successfully upskilled and became ISTQB-certified – strengthening internal capability and helping NHSBSA address key skills gaps while supporting the long-term development and delivery of future projects.

Let the results do the talking

Enhanced Internal Capability

22 NHSBSA employees successfully completed ISTQB-tailored training, strengthening their technical knowledge and improving the organisation’s internal testing capabilities.

Scalable Upskilling Model Delivered

Four cohorts were successfully trained over 12 months, providing a structured and repeatable approach to developing existing talent and addressing skills gaps across teams.

Boosted Workforce Readiness

The Academy enabled NHSBSA to build confidence, capability, and industry-aligned expertise within its workforce, supporting greater agility and reducing reliance on external skills.

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