Case Study

Transforming STEM Learning with Microsoft Dynamics 365

Written by Thomas Crabtree

Team hanging out side by side in the kitchen
Industry

Education and Training

Number of Employees

500+

A York-based organisation identified a major skills gap during an operational review. Only one team member had expertise in Microsoft Dynamics 365, which limited the organisation’s ability to fully leverage the platform and integrate it into key business processes. This gap slowed down operational efficiency and progress in digital transformation, making it essential to build internal capability in Dynamics 365 for long-term success.
CoreCom colleagues conversing

“Corecom Tech Academy's training taught me a lot about what I didn't know! I'm more comfortable having conversations about Microsoft Dynamics now. I can have an intelligent discussion about it. I would recommend their service and expertise!”

Dave Gill
Technical Lead @ STEM Learning

Situation

STEM Learning, a prominent organisation dedicated to STEM education, sought to leverage the power of Microsoft Dynamics 365 to streamline its operations and enhance data management.

However, the organisation faced a critical knowledge gap: only one team member possessed the necessary expertise in this complex platform. This limited understanding hindered the full utilisation of Dynamics 365 and its integration into core business processes.

Avril at a standing desk with headphones on working
Thomas and James looking at computer assessing whats on screen

Challenge

A knowledge silo developed within the team creating a “black box” scenario and limiting the organisation’s ability to fully leverage the platform. Additionally, a lack of necessary skills and understanding to effectively implement and maintain Microsoft Dynamics 365 had also contributed to inefficiencies.

The strategic objective was to embed Dynamics 365 into the organisation’s infrastructure, making it an integral part of its operations.

Our Solution and Approach

Corecom Tech Academy delivered a tailored 16-week training programme to close STEM Learning’s Microsoft Dynamics 365 skills gap. Through hands-on sessions and comprehensive structured learning, developers gained the technical and soft skills needed to configure and manage the platform.

Our training enabled the team to make informed decisions and align platform use with business needs.

Let the results do the talking

Increased Dynamics 365 Knowledge

The 16-week training programme gave the team a comprehensive understanding of Microsoft Dynamics 365, closing the critical knowledge gap.

Boosted Confidence and Decision-Making

Team members reported significantly improved confidence in using Dynamics 365, enabling better collaboration, discussions, and informed decision-making.

Improved Efficiency and Strategy

Operations were streamlined, productivity increased, and data management improved –  all aligned with STEM Learning’s long-term strategic goals.

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